TERMS OF USE

The website pentalpha.gr, was created by the company 5A PENTALPHA, based at the address Karaoli and Dimitriou 48, Keratsini, t.k. 18756, Tax Identification Number: 144066432 (GEMI number: 14675), telephone: 694 149 0445, email: 5apentalpha@gmail.com, is its intellectual property and retains the exclusive intellectual property rights in the design and all the content of the website, with the exception of material added by its users.

1. TERMS
The website pentalpha.gr reserves the right to unilaterally modify or renew the present terms and conditions of transactions, which are made through its online store. It is clarified that the change of terms does not include orders that have already been placed.

2. INFORMATION & PRODUCTS PROVIDED
5A PENTALPHA is committed to the completeness and validity of the information provided on the website of pentalpha.gr, both in terms of the existence of the essential characteristics that are described on a case-by-case basis for each product it has, and for the accuracy of the data provided, by the online store pentalpha.gr, services, subject to any technical or typographical errors, which have escaped attention or have occurred unintentionally or due to any interruption of operation of the website due to force majeure.

3. LIMITATION OF LIABILITY
The online store of pentalpha.gr is not responsible for any technical problems that may occur to users when they attempt to access the website and during it and are related to the operation or compatibility of their own infrastructure with the use of the website. Also pentalpha.gr has no responsibility for acts or omissions of third parties and especially unauthorized interventions of third parties in products and / or services and / or information available through it.

4. INTELLECTUAL PROPERTY RIGHTS
The website pentalpha.gr is the official website of 5A PENTALPHA. All content on the websites, posted by pentalpha.gr, including images, graphics, photographs, drawings, texts, services and products are the intellectual property of 5A PENTALPHA and are protected under the relevant provisions of Greek law, European law and international conventions. The names, images, logos and insignia representing 5A PENTALPHA and / or its online store and / or third parties affiliated with them as well as their products or services, are the exclusive trademarks and insignia of 5A PENTALPHA and / or of pentalpha.gr and / or the above third parties and are protected by Greek, EU and international laws on trademarks and industrial and intellectual property and unfair competition. In any case, their appearance and display on the website pentalpha.gr should in no way be construed as a transfer or assignment of their license or right of use.

5. USER OBLIGATIONS
The users of the pentalpha.gr website accept that they will not use them and the online store of pentalpha.gr for sending, publishing, sending by e-mail or transmitting in any other way any content that is illegal, harmful, threatening, offensive, annoying, defamatory , defamatory, vulgar, obscene, libelous, violates the privacy of others, shows empathy, expresses racial, ethnic or other discrimination, may cause harm to minors in any way, is not entitled to be transmitted in accordance with the laws or regulations or infringes any patent, trademark, trade secret, copyright or other proprietary rights, contains any software viruses or any other software, codes, arch or programs designed to interrupt, cause damage, destroy or interfere with the operation of any computer software or hardware, whether intentionally or unintentionally, in violation of applicable Greek and Community law and its provisions, may harass third parties in any way and any content used to collect or store users' personal data.

6. PURCHASE OF PRODUCTS
Pentalpha.gr and 5A PENTALPHA make every effort to provide high quality services. However, cases of errors in prices and secondary product features can not be ruled out and it can not be guaranteed that there will be no downtime of the website or "human" errors when updating / indicating the price of a product. For the safety and efficiency of your purchases, we call you if you find that a product is offered at an unusually low or high price in relation to its market value, before proceeding with its order, contact our company either by phone or electronically. We also recommend that before you make purchases from our online store to visit the Orders & Returns section, where you will find useful information about the process and how to buy products. After registering your order you will receive an automated e-mail which will state the details of your order. From this point the contract between us is concluded. In case there is a pending issue in your order then a corresponding e-mail will be sent to you. Alternatively we will contact you on the phones you have given us during the registration or registration of the order on our site. There is no way to deactivate these updates, the sending of which is a prerequisite for the proper progress of your order. We invite you to ensure that these e-mails can reach you and keep them throughout the duration of our transaction. It is your obligation, in case you do not receive the relevant e-mails, in accordance with the general terms governing our transactions, to inform us without delay. Your products are delivered as soon as possible and always in a time not exceeding 14 days from the conclusion of the contract.

7. RIGHT OF WITHDRAWAL FOR DISTANCE PURCHASES
In case of purchases made from our eshop you can return a product and we will pay the price if you notify us in writing by email at 5apentalpha@gmail.com or by calling 694 149 0445 within 14 calendar days of receiving the product from you or a third party you suggest. By exercising the withdrawal you are obliged to return to us the product in its original excellent condition in which it was delivered to you or to provide us with clear and indisputable proof that you have sent it safely within 14 calendar days from the exercise of the right of withdrawal by you and within within the same period we are obliged to return to you any amounts you have paid us using the method of payment which you have chosen to pay us the price. In case you have paid with a payment card, we immediately proceed to the order to the card issuer and we are not responsible for any delays in crediting the price to you that are not due to us. Products that have been manufactured or modified upon special order or instructions of the customer and have been received within 14 calendar days, are not returned.

8. DEFECTIVE PRODUCT
Our products are subjected to a very detailed quality control before they are available for sale. In case for any reason it reaches your hands any of our products is defective, we undertake its repair or replacement. Contact us at +30 694 149 0445 and we will serve you immediately.

9. CANCELLATION OF ORDER
Without limitation of the Withdrawal provisions of Article 9, the order can be canceled in the following cases: Before the order is completed, during the electronic ordering process you can "back" and remove the quantities of products from the your cart by clicking on the "remove" button. If the online order has been completed but the product has not been shipped yet, you can call 694 149 0445 to cancel your order. After receiving the product, call us at 694 149 0445 or contact us by e-mail, explaining the reason you wish to cancel the order. We will serve you immediately and inform you about all your options. In case your order has already been invoiced and you wish to cancel it, then contact 694 149 0445 and provide the details of your order. However, the status of the order will not change on your account page. In case you receive your order, you have an additional Right of Withdrawal from the contract for at least 14 working days after receiving the product. All products returned to our headquarters are subject to meticulous quality control. In any case, the products you wish to return must be accompanied by the necessary legal documents and receipts. If the shipping costs of returning the product exceed the cost of universal postal service, they are not covered by pentalpha.gr and are borne by the customer. In any case, orders of products that have been manufactured or modified following a special order or instructions of the customer, have been approved and received within the 14 calendar days provided can not be canceled.

10. ORDER DELAY
Your order may be delayed for the following reasons: During periods of extreme weather events or strikes as well as in any case of force majeure, which may affect the transport and delivery of your order. In case it is impossible to contact you by phone and / or by e-mail (if there is a problem with your order, either in relation to the product or in relation to its payment) because e.g. that you have entered are not properly updated. In any case, the delay does not exceed thirty days from the conclusion of the contract. The product you ordered has already been removed and is no longer available. In this case we will contact you by phone to replace the product with something similar or to wait for its production if possible, this time can not exceed 30 days.

11. INFORMATION E-MAIL (NEWSLETTERS)
Pentalpha.gr sends informative emails at regular intervals. Pentalpha.gr is not responsible if the newsletters are not delivered to their destination, although it makes every effort with the ISP's (Internet Service providers) for the delivery. The newsletters can end up in the spam folder - spam folder, so please check regularly that are not stored there. In case you wish to no longer receive informative newsletters or you wish to unsubscribe altogether from the news submission system of pentalpha.gr, you can inform us using the contact form of the site, the email 5apentalpha@gmail.com or any other automated or not way provided. Pentalpha.gr uses a provider (3rd party company) to identify (tracking) the recipients of the newsletter. Does not deliver to 3rd party information about name, surname, home address The information from pentalpha.gr, is done only if you choose it and for as long as you wish. On the contrary, in case you have placed an order on pentalpha.gr, using our site, we send automated informational messages (email) about the progress of your order. There is no way to deactivate these updates, the sending of which is a prerequisite for the proper progress of your order. We invite you to ensure that these e-mails can reach you and keep them throughout the duration of our transaction.

12. DO NOT RECEIVE A PRODUCT
In case the courier company does not find you and your order is returned, we will contact you to make the shipment again. If we do not find you and the order is paid, then the package will remain in our offices for 30 days. If your order is not paid and we have not been able to contact you, then it will be considered canceled.

13. PROTECTION OF PERSONAL DATA
When you visit the websites of www.pentalpha.gr you may be asked to state your personal information that concerns you (name, surname, email address, shipping address, etc.) as a rule in order to process your orders or to we provide our services. Any personal data that you declare anywhere on the pages and services of the websites www.pentalpha.gr, are kept exclusively for reasons concerning your transactions with us, the improvement of the services provided and the assurance of the operation of the respective service and not may be used by any third party (except where provided by law to the competent authorities only). In any case, the employees of www.pentalpha.gr who have access to your personal data are specific and the access of unauthorized persons to your personal data is prohibited. Every reasonable measure has been taken to secure your data. Your personal information in extremely rare and special cases may be disclosed to companies cooperating with www.pentalpha.gr, in order to support, promote and execute your business relationship with us, but always under conditions that fully ensure that personal Your data is not being processed illegally. For any question or suggestion or statement related to these issues please contact us. At any time the user reserves the right to be informed or to object to the further processing of his data in accordance with current legislation for the protection of personal data.

SECURITY

www.pentalpha.gr recognizes the importance of the issue of the security of your Personal Data as well as your electronic transactions and takes all the necessary measures, with the most modern and advanced methods, to ensure your maximum possible security. All information, which is related to your personal data and your transactions, is secure and confidential. The security of the Online store of www.pentalpha.gr is achieved with the following methods:

Customer Identification
The passwords used for your identification are two: the Password (e-mail or username) and the Personal Secret Security Code (password), which every time you enter them provide you with absolute security access to your personal information. Allows you to change your Personal Security Code (password) and your e-mail address as often as you wish. The only one who has access to your data is you through the above codes and you are solely responsible for maintaining its confidentiality and concealment from third parties. In case of loss or leakage you must notify us immediately, otherwise the online store of www.pentalpha.gr is not responsible for the use of the secret code by an unauthorized person. For security reasons, we recommend that you change your password at regular intervals and avoid using the same and easily traceable codes (eg date of birth). We also suggest that you use not only letters and numbers but also symbols and password creation.

Ensuring the Confidentiality of the Transfer of Your Personal Data
To ensure the confidentiality of data transfer, we use the SSL-128bit encryption protocol.

Controlled Access (firewall)
Access to the systems of www.pentalpha.gr (servers) is controlled by a firewall, which allows the use of specific services by customers / users while prohibiting access to systems and databases with confidential data and information of the company.

Encryption
The system of www.pentalpha.gr first decrypts the information it receives using the same key (which is predefined when you start connecting to the service) and then processes it. The systems of www.pentalpha.gr send you information following the same encryption process. Wherever you enter personal data (password, addresses, telephone numbers, credit cards, etc.) there is 128-bit SSL encryption. Encryption is essentially a way of encrypting information until it reaches its intended recipient, who will be able to decrypt it using the appropriate key. During the order and if the user / customer has connected with his username and personal code in the online store of pentalpha.gr, all communication between your computer and the systems of www.pentalpha.gr is encrypted using a 128bits key. That is, every time you send information to the system, your browser first encrypts it using a 128-bit key and then sends it to the system. The system of www.pentalpha.gr first decrypts the information it receives using the same key (which is predefined when you start connecting to the service) and then processes it. The systems of www.pentalpha.gr send you information following the same encryption process.

Confidentiality of Transactions
Confidentiality is self-evident. The same basic principles that govern traditional transactions apply in the case of e-commerce. All information transmitted by the user / member to pentalpha.gr is confidential and www.pentalpha.gr has taken all necessary measures to be used only to the extent that it is deemed necessary in the context of the services provided. Some of the measures that have been taken are the following: Only authorized employees have access to your transaction information and only when necessary, e.g. to process your applications. Www.pentalpha.gr does not disclose the details of customers and their transactions, unless it has a written authorization from you or this is imposed by a court decision or decision of another public authority. In the event that www.pentalpha.gr uses third parties to support its systems, it takes care to ensure confidentiality. Without prejudice to the provisions of Chapter 7 hereof, relating to Personal Data, you may request any information held about you as well as their correction in the event that you can substantiate an error. For your own safety, you should also treat all information provided through the service as confidential and confidential and not make any disclosure to third parties.